MySIM

eSIM setup guide

You can add your travel eSIM now, before your trip — and keep using your home SIM until you land. Then it’s just two taps to switch over.

🏠 Set it up at home — activate on arrival

Adding the eSIM now does NOT start your plan or use your data. Keep using your home SIM as normal until you travel.

✈️ When you arrive, just two taps:
1.Mobile Data → travel eSIM
2.Data Roaming → ON (for the eSIM)

Data Roaming here affects only the eSIM — it does NOT roam your home SIM. Keep your home SIM’s roaming OFF to avoid carrier charges.

Pick your phone:
① Set up now — at home, on Wi-Fi
1Settings → Cellular → Add eSIM → Use QR Code — scan the QR from your order (or tap “Install on this phone”). This does not start your plan.
Mobile ServiceHome SIMOn ›Travel eSIMOn ›Add eSIM
2Label it “Travel”. When asked which line to use for data, keep your home SIM for now — you’ll keep using home data until you travel.
Mobile dataOffHome SIM✓Travel eSIMfor now
② Activate on arrival — 2 steps
1Settings → Cellular → Cellular Data → switch to the travel eSIM.
Mobile dataOffHome SIMTravel eSIM✓
2Tap the travel eSIM → turn ON Data Roaming. You’re online.
Mobile ServiceData Roaming
No internet after arrival?
  • Check Data Roaming is ON for the travel eSIM (not your home SIM).
  • Check Mobile Data is switched to the travel eSIM.
  • Toggle Airplane mode on/off, or restart the phone.
  • If no network connects, choose the operator manually in network settings.
  • Keep your home SIM’s Data Roaming OFF to avoid charges.
Refunds and cancellations — details

Where an unused and unactivated eSIM cancellation request is approved, the amount is credited, with the customer’s consent, to their mySIM balance for future purchases. All other matters are governed by the laws of the Republic of Armenia.

  • No refund or mySIM balance credit is provided for a failed or unconfirmed payment.
  • When payment is confirmed and a cancellation request for an unused and unactivated eSIM is approved, the amount is credited, with the customer’s consent, to their mySIM balance for future purchases.
  • If the laws of the Republic of Armenia require a monetary refund to the original payment method, the customer may contact customer support.
  • Where a card refund applies, it is processed manually by the bank and is considered completed only after confirmation from the bank.

Full terms

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